Terms & Policies

Effective Date: January 1, 2026

premiumcontentlab (“we,” “us,” or “our”) operates from Carrer de Ciril Amoros 50, Valencia, Eixample, Espana. This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit our website or engage our copywriting services, in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Spanish Ley Orgánica 3/2018.

1. Data Controller

The data controller responsible for your personal data is premiumcontentlab, located at Carrer de Ciril Amoros 50, Valencia, Eixample, Espana. For any data-related inquiries, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Identity Data: Full name, company name, and professional title when you submit a contact form or engage our services.
• Contact Data: Email address, phone number, and postal address provided during project onboarding.
• Technical Data: IP address, browser type, operating system, referring URLs, and page interaction data collected via essential cookies.
• Project Data: Brand materials, copy drafts, and communication records exchanged during service delivery.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined in Article 6(1) of the GDPR:

• Consent (Art. 6(1)(a)): When you voluntarily submit forms or opt into communications.
• Contractual Necessity (Art. 6(1)(b)): When processing is required to perform our copywriting services.
• Legitimate Interest (Art. 6(1)(f)): For website analytics, security, and service improvement purposes.

4. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for 24 months. Project-related data is retained for 5 years following project completion to comply with Spanish tax and accounting obligations.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15) — request a copy of the data we hold about you.
• Right to rectification (Art. 16) — request correction of inaccurate data.
• Right to erasure (Art. 17) — request deletion of your personal data.
• Right to restriction (Art. 18) — request limitation of processing.
• Right to data portability (Art. 20) — receive your data in a structured, machine-readable format.
• Right to object (Art. 21) — object to processing based on legitimate interest.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

6. Data Transfers

We do not transfer personal data outside the European Economic Area (EEA) without adequate safeguards. Any third-party processors we engage are bound by Standard Contractual Clauses (SCCs) or equivalent mechanisms.

7. Security

We implement appropriate technical and organizational measures to protect your data, including encrypted transmission (TLS), access controls, and regular security reviews. In the event of a data breach, we will notify the relevant supervisory authority within 72 hours as required by Art. 33 of the GDPR.

8. Contact

For privacy-related inquiries:
premiumcontentlab
Carrer de Ciril Amoros 50, Valencia, Eixample, Espana
[email protected]

Effective Date: January 1, 2026

This Cookies Policy explains how premiumcontentlab, operating from Carrer de Ciril Amoros 50, Valencia, Eixample, Espana, uses cookies and similar technologies when you visit our website, in compliance with the ePrivacy Directive (2002/58/EC) and EU GDPR.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and understand how you interact with the site.

2. Cookies We Use

• Essential Cookies: Required for basic site functionality, including session management and security. These cannot be disabled.
• Preference Cookies: Remember your cookie consent choice via localStorage. These store a single boolean value and contain no personal data.

3. Third-Party Cookies

We do not use third-party analytics, advertising, or tracking cookies. No data is shared with third-party services through cookie mechanisms.

4. Managing Cookies

You can control cookie settings through your browser. Disabling essential cookies may impair site functionality. Our cookie consent banner allows you to accept or decline non-essential cookies at any time.

5. Updates

This Cookies Policy may be updated periodically. The latest version is always available on this page. Continued use of the site after changes constitutes acceptance.

Effective Date: January 1, 2026

premiumcontentlab, headquartered at Carrer de Ciril Amoros 50, Valencia, Eixample, Espana, is committed to fair and transparent refund practices for all copywriting services.

1. Full Refund

A full refund is available within 14 days of payment if no work has commenced on the project. To request a full refund, contact [email protected] with your project reference.

2. Partial Refund

If work has commenced but the project has not reached the first deliverable milestone, a partial refund of 50% of the remaining project value will be issued. Work completed up to the point of cancellation remains the property of premiumcontentlab.

3. No Refund

Refunds are not available once the first deliverable milestone has been completed and approved by the client. Revision rounds included in the original scope are considered part of the service delivery.

4. Processing

Approved refunds are processed within 10 business days to the original payment method. You will receive confirmation via email once the refund has been initiated.

5. Disputes

If you are dissatisfied with the service, we encourage you to contact us first at [email protected]. We will make every reasonable effort to resolve the matter before processing any refund.

Effective Date: January 1, 2026

These Terms of Service govern your use of services provided by premiumcontentlab, located at Carrer de Ciril Amoros 50, Valencia, Eixample, Espana. By engaging our services, you agree to be bound by these terms.

1. Scope of Services

premiumcontentlab provides professional copywriting, content strategy, and brand messaging services. The specific scope, deliverables, timeline, and pricing for each project are defined in a written proposal or statement of work (SOW) agreed upon by both parties prior to commencement.

2. Project Acceptance

A project is considered accepted when the client approves the initial proposal and submits the first payment installment. Upon acceptance, premiumcontentlab will allocate resources and begin work within the timeframe specified in the SOW.

3. Payment Terms

Payment is due as outlined in the project proposal. Standard terms require 50% upfront and 50% upon final delivery. Late payments incur a 2% monthly fee. All prices are quoted in Euros (EUR) and are exclusive of VAT where applicable.

4. Revisions

Each project includes a defined number of revision rounds as specified in the SOW. Additional revisions beyond the agreed scope are billed at €75 per round. Revisions must be submitted as consolidated feedback within 7 business days of each deliverable.

5. Intellectual Property

Upon full payment, all final deliverables and the intellectual property rights therein are transferred to the client. premiumcontentlab retains the right to display anonymized work samples in its portfolio unless the client explicitly requests otherwise in writing.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the project. This obligation survives the termination of the engagement for a period of 24 months.

7. Limitation of Liability

premiumcontentlab’s total liability under any engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We are not liable for indirect, consequential, or incidental damages.

8. Termination

Either party may terminate the engagement with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

9. Governing Law

These terms are governed by Spanish law. Any disputes shall be resolved in the courts of Valencia, Spain.

10. Contact

For questions regarding these Terms of Service:
premiumcontentlab
Carrer de Ciril Amoros 50, Valencia, Eixample, Espana
[email protected]
+34 689 12 64 30